These solutions allow utilities to communicate with customers about a range of topics, from power outages to billing and payments to energy usage. Unique to the market, the outage map became the first product offered by iFactor.Īs time went on, the company expanded its product offering to build a complete suite of customer communications products that include utility maps, mobile apps, automated alerts, and preference management. Originally known as iFactor Consulting, the team began working with utilities on projects in a consulting role, including one designed to help utilities better communicate with customers during power outages through an interactive outage map.
#Ifactor member software#
IFactor was founded in 2004 by three friends who saw an opportunity to use their deep knowledge of GIS and utility operations software to assist utilities with technical projects. The service is a part of Hydro One’s improved outage communications tools, which also includes Storm Centre, the outage map on and the company’s outage app. Since launching the program, Hydro One has sent hundreds of thousands of proactive outage alerts to customers who registered and had an outage occur near their residence. “We’re glad to see the pilot program succeed and be expanded to help even more customers.” “Hydro One values customer relationships and understands the importance of communicating with customers,” said Shazir Khan, CEO and President of iFactor, developer of the Notifi alert system used for the notification service, in the release. They will also have the ability to decide when and how they receive messages.
Hydro One is the first utility in Canada to offer the service.Ĭustomers who register will receive alerts when an outage has been reported near their residence, as well as updates on estimated times of restoration. “With this service, we have the ability to reach out to our customers and provide the up-to-date information they want and need during an outage.”
0 kommentar(er)
